Common questions

Is my data private?#

Yes. Your inventory is nobody's business but yours. We don't sell your data, and what we store and why is spelled out plainly in our Privacy Policy.

Do I need a subscription?#

No. Provision Planner has a genuinely useful free plan, and Premium is a one-time purchase that's yours for life. There is no monthly fee, ever.

Does it work on my phone and my computer?#

Yes. One account works on the web, iPhone, and Android, and your data stays in sync automatically. See Get the mobile app.

Why did my "days of food" change when I didn't touch my supplies?#

Duration numbers depend on your household as well as your shelves. If you added a person, a pet, or changed daily calories in household settings, the same supplies now stretch a different number of days.

I logged food but my calories look wrong#

Check the item's calories per serving and servings per container against the label; those two numbers drive everything. Items without calorie data can't count toward your food duration.

Can I move my Premium purchase to a new phone?#

Yes. Premium belongs to your account, not your device. Sign in on the new phone and you're set.

How do I get help?#

Contact support. A real person reads every message, usually within a day. If something looks broken, tell us what you clicked and what you expected; it helps more than you'd think.